customer service agent
Posted on May 28, 2026 by Employer details Ontario Medical Supply Inc
Job details
Education: Secondary (high) school graduation certificate. Tasks: Act as spokesperson for an organization. Answer written and oral inquiries. Answer inquiries and provide information to customers. Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.. Receive and log complaints. Explain procedures, risks and benefits to clients. Answer clients' inquiries and provide information. Type of experience: Call centre. Work conditions and physical capabilities: Attention to detail. Work under pressure. Personal suitability: Punctuality. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Organized. Reliability. Team player. Initiative. Ability to multitask. Dependability. Quick learner. Screening questions: Are you available for shift or on-call work?. Do you have experience working in this field?. Do you meet the language requirements listed in the job posting for the position (English or French)?. Other: Use of artificial intelligence. Employment terms options: Evening. Experience: 1 year to less than 2 years. Employment terms options: Shift. Day. Weekend. Other benefits: Free parking available.- Location 1100 Algoma RoadGloucester, ONK1B 0A3
- Work location On site
- Salary$21.00 to $21.50HOUR hourly (To be negotiated) / 40 hours per week
- Terms of employment Term or contractFull time
- Day, Evening, Weekend, Shift
- Starts as soon as possible
- Benefits: Other benefits
- vacancies 1 vacancy
- Source Job Bank #3585911
Overview
Languages
Bilingual
Education
- Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Act as spokesperson for an organization
- Answer written and oral inquiries
- Answer inquiries and provide information to customers
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Receive and log complaints
- Explain procedures, risks and benefits to clients
- Answer clients' inquiries and provide information
Experience and specialization
Type of experience
- Call centre
Additional information
Work conditions and physical capabilities
- Attention to detail
- Work under pressure
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Reliability
- Team player
- Initiative
- Ability to multitask
- Dependability
- Quick learner
Benefits
Other benefits
- Free parking available
Who can apply for this job?
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
Advertised until
2026-06-18
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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