bank customer service officer
Title posted on Jobillico - Customer Service Agent Commercial Banking
Posted on September 11, 2026 by Employer details National Bank
Job details
<div><p><span>As Business Advisory Services Representative you?ll build a trust-based relationship with our business clients. You?ll have a positive impact on clients with your ability to identify business opportunities and your customer service experience.</span></p><p><span></span></p><p><strong><span>Your role</span></strong><span></span></p><ul><li><span>Support our business clients with their banking transactions and credit/banking needs and help them use our digital solutions</span><span></span></li><li><span>Analyze and understand business client needs in order to provide advice on the best solution and/or digital products</span><span></span></li><li><span>Offer a distinctive client experience</span><span></span></li><li><span>Follow compliance and fraud prevention rules in effect.</span><span></span></li></ul><p><span></span></p><p><span>Our Client Contact centre is open Monday to Friday from 7:00 a.m. to 8:00 p.m. Your work schedule is variable, and you?ll be informed of your schedule three weeks in advance.</span><span></span></p><p><strong><span>Your team</span></strong></p><p>Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees? ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.</p><p><strong><span>Learning and development</span></strong><strong><span></span></strong></p><p>Your onboarding begins with an 8- to 10-week on-site training program. During this period, your schedule will be Monday to Friday, from 8:30 a.m. to 4:30 p.m. This allows you to experience the call centre environment firsthand and get to know your colleagues.</p><p><span>The training program is based on hands-on learning through live customer calls, supported by a remote trainer who will help you become familiar with your role, our products, and our technologies.</span></p><p><span>A wide range of career opportunities awaits you. Whether you are looking to grow within your current role, earn a promotion, advance within the sector, or explore new career paths, many possibilities are available. We actively encourage internal mobility and support our employees' professional development and career growth.</span></p><p><strong><span> Prerequisites</span></strong></p><p></p><ul><li><span>High school diploma</span></li><li><span>Customer service experience</span></li><li><span>Ability to identify business opportunities</span></li></ul></div><p>#CCSM</p><p>#sacE<br></p> <div><strong>Your benefits </strong></div><div>In addition to competitive compensation, upon hiring you?ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as: </div><div><br></div><div>* Health and wellness program, including many options </div><div>* Flexible group insurance </div><div>* Generous pension plan </div><div>* Employee Share Ownership Plan </div><div>* Employee and family assistance program </div><div>* Preferential banking services </div><div>* Involvement in community initiatives </div><div>* Telemedicine service </div><div>* Virtual sleep clinic </div><div><br></div><div>We have an offer that keeps up with trends as well as your needs and those of your family. </div><div><br></div><div>Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees? ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged. </div><div><br></div><div><strong>Making a bold move in a people-first environment </strong></div><div>We?re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people?s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all- Location Montréal, QC
- Work location On site
- Salary$26.89HOUR hourly
- Starts as soon as possible
- vacancies 1 vacancy
- Source Jobillico #17520342
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