solutions architect - information technology (IT)
Title posted on CareerBeacon - Senior Solution Architect (Amazon Connect-CCaaS)
Posted on July 15, 2026 by Employer details Bell Canada
Job details
Req Id: 430369 At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences. We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have ? making every day better for people as they connect, work, learn and play. Join us. You belong at Bell. On the Bell Business Markets team, you'll be a vital part of making innovation happen for enterprise-scale customers. You'll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks. At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.SummaryAs a Senior Solution Architect for Amazon Connect within the Solution Delivery team, you will be the definitive technical authority on Contact Center as a Service (CCaaS) cloud transformations. You will lead the architectural design, integration, and deployment of Amazon Connect solutions for our enterprise clients. This role requires a visionary architect who can bridge the gap between complex business requirements and highly scalable AWS cloud infrastructure, driving modern customer experience (CX) strategies and seamless migrations from legacy on-premise platforms.Key ResponsibilitiesArchitect, design, and document highly scalable, resilient, and secure Amazon Connect solutions. Define the overarching CCaaS architecture and best practices for the Solution Delivery team.Manage, guide, and oversee external delivery partners and system integrators (SIs) on joint projects. Act as the primary technical authority to ensure third-party deliverables align with Bell's architectural standards, quality benchmarks, and deployment timelines.Design complex integrations between Amazon Connect and other AWS services (Lambda, Lex, DynamoDB, Kinesis) as well as third-party enterprise systems (CRMs like Salesforce, WFM, and custom APIs).Lead the design and implementation of Conversational AI, Generative AI, and Machine Learning capabilities. Leverage tools like Amazon Lex for intelligent NLU/chatbots, Amazon Bedrock for generative customer experiences, and Contact Lens for real-time speech analytics and sentiment analysis.Lead technical migration strategies from legacy on-premise contact center environments (e.g., Cisco UCCE, Avaya) to Amazon Connect, ensuring minimal disruption and optimized workflows.Act as the primary technical point of contact for stakeholders. Mentor engineering teams, oversee deployment phases, and ensure solutions align with Bell Canada's enterprise security and compliance standardsPre-Sales & Scoping ? Collaborate with business leaders and project managers to scope requirements, estimate effort, and validate technical feasibility during the solution discovery phase.Critical Qualifications7+ years in enterprise IT solution architecture, with at least 3+ years specifically focused on cloud-based contact center delivery and migrations.Deep, hands-on architectural experience with Amazon Connect and the broader AWS ecosystem. Proven background in contact center concepts (IVR, routing, dialers, omnichannel CX).Demonstrated experience building and deploying conversational bots, interactive voice response (IVR) flows, and agent-assist features using Natural Language Understanding (NLU), Large Language Models (LLMs), Amazon Lex, Amazon Bedrock, and AWS Contact Lens.Strong coding/scripting experience (Node.js, Python) for- Location Montréal, QC
- Work location On site
- Salary$28.85 to $68.68HOUR hourly
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source CareerBeacon #2228475
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