user support technician
Title posted on CareerBeacon -
Admin, UG System Support
Posted on May 16, 2024
by
Employer details
Vale Canada
Job details
Join Vale today. Continuously learn throughout your career. Who We Are: Welcome to Vale. Our purpose is to improve life and transform the future. Together. We value our workforce and strive to offer continuous training and career development opportunities for our people.Vale Base Metals is one of the world's largest producers of high-quality nickel and an important producer of copper and responsibly sourced cobalt. With headquarters in Toronto, Canada, and operations in Newfoundland & Labrador, Ontario, Manitoba, UK, Indonesia, and Brazil, we are delivering the critical building blocks for a cleaner, greener future.Applying the latest technologies to sustainably mine the critical minerals that power electric vehicles, build renewable energy solutions, and help develop life-saving medical equipment is at the heart of what we do.We invite you to be part of our evolution.Our TeamOur Sudbury Operations have been in existence for more than 100 years. With five mines, a mill, a smelter, a refinery and nearly 4,000 employees it is also one of the largest integrated mining complexes in the world.The Opportunity We are currently seeking an Underground System Administrator, Local 2020-05 to join our Sudbury Operations. This is a permanent position.The successful candidate will be accountable for the front-line support of physical devices and systems underground, to support the iROC and other innovations. The incumbent will have a strong link with the Technology Department and will have contacts to ensure proper support and assistance for escalations and help.Accountabilities: Schedule deployment and repairs with the appropriate maintenance team.Basic troubleshooting of phones, tablets and other devices if not able to fix swap out the device.Submit work notifications to the maintenance teams for wiring or electrical issues, as well as notifications to the Vale Service Centre for Technology support.Provide priority response for repairs and work with the technical support provided from the Technology team on surface.Maintain an inventory of phones, tablets and devices with accessories to support swap outs.Provide functional support to the mining team for the devices and the applications.Complete underground testing with the Technology Department for the phones, tablets and other devices to support existing and new technologies. Complete application beta and regression testing underground.Work with planning to ensure network expansion (LTE/location awareness) is completed as appropriate and follow up to ensure all document is up to date.Monitor LTE network and complete signal strength testing and connectivity testing.Aid the Technology teams for access underground.Qualifications and Specific Skills:Education/Certification: Completion of a post-secondary Information Technology Diploma or equivalent. Diploma/Certificate in Electronics from a technical institute.Related Employment Experience: Minimum of 12 months of relevant experience in a Vale IT/OT, Technology, Electronics, Telecommunications position.Computer Skills: Proficiency with Microsoft Office products including Word, Outlook, PwP, Excel, MS Teams, etc. Working knowledge of ERP systems such as SAP is required. Knowledge of Android/iOS mobile device environments.Other Skills: Experience using test equipment including spectrum analysers, multi-meters, RF meters, VSWR/RL meters, fiber OTDR meters, specialized cable termination tools and IT device application tools. Analytical thinking and problem solving to collect and understand information. Knowledge of LTE communication systems, Field service support (surface, underground, remote etc.) for device, applications, telecom and other IT infrastructure and underground experience.What we offer you: Competitive salaryAttractive pension and benefits (company paid core coverage, flex health and dental coverage, flex accounts, disability plans and optional insurances)Leave for all of life's reasons (vacation, flex, sick, parental)Work
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LocationGreater Sudbury, ON
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SalaryNot available
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Terms of employment
Full time
- Start date
Starts as soon as possible
- Source
CareerBeacon
#2052084
Advertised until
2024-06-15
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