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front desk manager
Posted on May 15, 2024 by Employer details Riverview Animal Health Centre
Job details
*Front Desk Manager - Riverview Animal Health Centre * Are you a dedicated professional with a passion for animals and a commitment to delivering top-notch veterinary care? Riverview Animal Health Centre, a renowned 24/7 Emergency, Referral and Wellness Centre situated in the heart of New Brunswick, is currently seeking an experienced Front Desk Manager to join our esteemed team. *Role and Responsibilities * * Ensure that Riverview Animal Health Centre is always operating in a way that is consistent with patient and client care being the top priority while encouraging empowerment, growth and accountability with our team members * Ensuring recruitment levels and development of the Client Service team are in line with the hospital and company goals * Understands employee positions well enough to perform duties in employee?s absence; working a Client Service Representative role as needed * Health and safety committee member * Overseeing scheduling of team members, including workforce management * Completing payroll tasks * Serving as an ambassador to demonstrate appropriate behaviours * Supervises daily client service representative shift operations and ensures compliance with all policies, standards and procedures * Participate in the Manager On Call rotation * Participation in Community Events * Overseeing cash management processes *Excellent Client Service * * Develop protocols necessary for the smooth operation of frontend of hospital * Ensure consistency in our approach: all clients receive the same excellent service, and our policies are enforced uniformly * Ensure referral process is seamless and conducive to the values of the hospital * Review Avimark appointments to ensure that they are booked correctly based on the scheduling requirements of the Doctor team * Ensure the hospital is optimizing the time management of the scheduler * Manage the flow of the reception area and coordinating with Floor Manager when business demand increases to ensure client service goals are still being met. * In charge of overall client experience * Responsible for maintaining a clean, tidy and presentable reception area (Includes phone room, store front, front desk, counter & exterior of building) * Responsible for resolving maintenance issues in the reception area(s) and exterior of building, and/or coordinating with appropriate team member. * Handles complaints, settling disputes, and resolving grievances and conflicts * Be a liaison with fellow department managers to ensure the goals of the hospital are met * Empowers team members to exceed client expectations for customer service * Strive to continually improve client and employee satisfaction and maximize the financial performance of the department * Achieving budget goals based on labour percentage *Leadership * * Scheduling for Client Service Representative team and custodial team members * Coaching and development of team members; working with team members to achieve Continuing Education goals * Recruit, onboard and oversee training of all new Client Service Representative and Custodial team members. * Conduct training sessions to ensure department is achieving service goals * Ensure team leads are developing in their roles * Ensure monthly meetings are conducted * Special projects/additional tasks as assigned by Practice Manager/Operations Director * Taking on overall hospital responsibilities in the absence of the Practice Manager, in conjunction with other departmental/hospital managers *General * * Enhancing the experience for first time clients and patients (i.e. puppy/kitten packs) * Following AAHA medical best practices * Participate in seasonal Focus planning and execution * Increase new client growth; retention of current clients * Strategic appointment scheduling to maximize revenue opportunities * Focusing on forward booking appointments * Meeting with company representatives (when applicable) * Working with Inventory Manager and Department Managers on inventory, redu- LocationRiverview, NB
- SalaryNot available
- Terms of employment Full time
- Start date Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9280518582
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