manager, computer applications
Title posted on CareerBeacon -
Technical Lead - SRE & Application Support - Tangerine
Posted on
May 11, 2024
by
Employer details
Scotiabank
Job details
Requisition ID: 189171 Tangerine is Canada's leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It's important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture. As Canada's leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is and we continue to evolve on what it can be, using technology to create innovative, forward thinking banking solutions with our clients' needs in mind. We are made up of high performing, curious, energetic and collaborative individuals who thrive in our high trust agile environment to deliver best in class solutions for our customers. We believe in giving people hands-on challenges and the responsibilities that come with them, allowing them to grow, evolve and create opportunities to build their career. Are you ready to make the change and become part of an established disruptor with the backing of a highly engaged team? If so come join us and help redefine the Canadian banking landscape! Technical Lead (SRE & Application Support): Are you passionate about about managing and supporting complex, highly reliable and scalable enterprise systems, improving automation and ensuring the resiliency of technology? Do you get your energy by providing technology solutions working with a team? We are currently seeking an experienced Technical Lead - Production Support & Site Reliability Engineer who can provide technical expertise to resolve application and infrastructure technology issues on medium to highly complex projects in compliance with service standards, policies, and procedures. In addition, the role also monitors and analyzes supported services and deployment methodologies to identify opportunities for improvement and recommend solutions using SRE methodologies. The role devises new methods and procedures using strong analytic and inductive thinking. Specifically, we are searching for someone who brings fresh ideas, demonstrates a unique and informed viewpoint, and enjoys collaborating with a cross-functional team to investigate and assist with resolving recurring and major issues and help improve the performance of our supported applications Is this role right for you? In this role you will: Leads and manages IT Support and SRE team. Manages the team workflow to maximize business and technical efficiencies. Develop and guide the team members in enhancing their technical capabilities and increasing productivity Supervises IT Support team; assigns and prioritizes production incidents, and problems, trains and coaches IT Support teams on ways to improve customer support; develop staff skills Ensures all production issues are resolved within SLAs, and user requests are completed satisfactorily and that all customer requests are responded to in a timely manner. You'll be responsible for providing investigation and second level support on client issues, technical issues, system/web site outages and questions from all internal and external application by maintaining, prioritization and addressing to respective Tangerine technology groups and vendors. You will run the production environment by monitoring availability and taking a holistic view of system health. You will improve our suite of software solutions' reliability, quality, and time-to-market. Measure and optimize system performance to push our capabilities forward, get ahead of customer needs, and innovate to improve continually You'll be responsible for maintaining the production applications and day-to-day operational activities, manage escalations and modify established procedures / approaches to suit specific situations including 24 x 7 sup
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LocationToronto, ON
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SalaryNot available
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Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
CareerBeacon
#1944718
Advertised until
2024-06-15
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