user support technician
Title posted on CareerBeacon -
Senior Solutions Consultant
Posted on May 09, 2024
by
Employer details
Bell Canada
Job details
Req Id: 416779 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.If you're ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team. Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We're proud to be Canada's leading provider of broadband network and communication services for businesses and governments.SummaryThe incumbent is responsible for establishing IT infrastructure orientations.Key ResponsibilitiesDevelops, communicates and obtains management approval for major technological orientationsActs as contact person for the MCN's Evolution and Innovation Committee (CEI)Ensures that the various deliverables (e.g. engineering guides) are updated on a regular basis and in line with orientationsParticipates in the analysis of new requirements and technological impacts on the existing infrastructure (preparation of SDC change requests)Supervises relations between technical teams and suppliersIs responsible for the technological and software obsolescence planValidates compliance with guidelines when acquiring equipment, software and service contractsValidates, analyzes and advises on actions to be taken regarding service levelsPromote, through actions and decisions, a customer-oriented approach and participative management focused on continuous improvement and resultsCritical QualificationsPossess an undergraduate degree in computer science or an appropriate fieldMust have at least 10 years' experience as a technology architect in similar environments, including a large share of provincial telecommunications infrastructures (MPLS and Internet), Windows and Linux processing infrastructures, software and applicationsMust have carried out at least 1 intervention as a technology architect for the purpose of designing or implementing hosting or telecommunication rooms for production technology environmentsMust have designed, in at least 2 interventions, recurring performance measurement processes to monitor targeted service levelsLead coordination of multiple technology stakeholders on one 1 major project (> 10,000 d-p or > $25 M equipment, software and M/O)Demonstrate solid knowledge of software for managing a technological environment, as well as the security mechanisms and tools required to operate a processing centerDemonstrate essential skills in leadership, planning and organization, facilitation, communication and decision-makingAt least 5 years' experience in the use of best practices in information technology management (ITIL)#EmployeeReferralProgram Adequate knowledge of French is required for positions in Quebec. Additional Information:Position Type: Management Job Status: Regular - Full Time Job Location: Canada : Quebec : Quebec City Work Arrangement: HybridApplication Deadline: 05/22/2024For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.Please apply directly online to be considered for this role. Applications through email will not be accepted.At Bell, we don't just accept difference - we celebrate it. We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.Accommodations are available on request for candidates taking part in all aspect
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LocationUnknown
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SalaryNot available
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Terms of employment
Term or contract
- Start date
Starts as soon as possible
- Source
CareerBeacon
#2046673
Advertised until
2024-06-08
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