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customer service representative - bus line Verified
Posted on April 26, 2024 by Employer details Balwaria Empire Pvt Ltd
Job details
Education: Secondary (high) school graduation certificate. Work setting: Bus company. Freight company. Tasks: Assist clients/guests with special needs. Assist customers in planning travel times and routes. Cancel or change reservations. Compute shipping costs. Issue tickets. Make and confirm reservations. Process credit cards, vouchers and other payments. Provide information on cancellation, late arrival and other policies. Quote fares and rates. Trace missing baggage and/or cargo shipments. Computer and technology knowledge: Central reservation system (CRS). MS Excel. Security and safety: Criminal record check. Work conditions and physical capabilities: Attention to detail. Combination of sitting, standing, walking. Fast-paced environment. Repetitive tasks. Tight deadlines. Work under pressure. Weight handling: Up to 23 kg (50 lbs). Personal suitability: Client focus. Efficient interpersonal skills. Excellent oral communication. Flexibility. Organized. Reliability. Team player. Experience: 7 months to less than 1 year. Green job: Involves duties and responsibilities that lead to positive environmental outcomes. Health benefits: Dental plan. Health care plan. Vision care benefits. Financial benefits: Group insurance benefits. Support for newcomers and refugees: Participates in a government or community program or initiative that supports newcomers and/or refugees. Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.). Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.). Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.) . Supports newcomers and/or refugees with foreign credential recognition. Offers mentorship programs that pair newcomers and/or refugees with experienced employees . Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees . Support for youths: Participates in a government or community program or initiative that supports youth employment. Offers on-the-job training tailored to youths. Offers mentorship, coaching and/or networking opportunities for youths. Provides awareness training to employees to create a welcoming work environment for youths. Support for Indigenous people: Participates in a government or community program or initiative that supports Indigenous people. Offers mentorship, coaching and/or networking opportunities for Indigenous workers . Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations . Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers . Facilitates access to Elders who can offer support and guidance to Indigenous workers .- LocationEdmonton, AB
- Salary$19.15HOUR hourly / 32 to 40 hours per week
- Terms of employment Permanent employmentFull time
- Day, Evening, Shift, Morning
- Start date Starts as soon as possible
- Benefits: Health benefits, Financial benefits
- vacancies 1 vacancy
- Verified
- Source Job Bank #2891888
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
7 months to less than 1 year
Green job Help - Green job - Help
The employer stated that this position is a green job, because it involves tasks and responsibilities contributing to positive environmental outcomes and helping Canada achieve its net-zero target.
Work setting
- Bus company
- Freight company
Responsibilities
Tasks
- Assist clients/guests with special needs
- Assist customers in planning travel times and routes
- Cancel or change reservations
- Compute shipping costs
- Issue tickets
- Make and confirm reservations
- Process credit cards, vouchers and other payments
- Provide information on cancellation, late arrival and other policies
- Quote fares and rates
- Trace missing baggage and/or cargo shipments
Experience and specialization
Computer and technology knowledge
- Central reservation system (CRS)
- MS Excel
Additional information
Security and safety
- Criminal record check
Work conditions and physical capabilities
- Attention to detail
- Combination of sitting, standing, walking
- Fast-paced environment
- Repetitive tasks
- Tight deadlines
- Work under pressure
Weight handling
- Up to 23 kg (50 lbs)
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Organized
- Reliability
- Team player
Benefits
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Financial benefits
- Group insurance benefits
Employment groups Help - Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for newcomers and refugees
- Participates in a government or community program or initiative that supports newcomers and/or refugees
- Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
- Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
- Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
- Supports newcomers and/or refugees with foreign credential recognition
- Offers mentorship programs that pair newcomers and/or refugees with experienced employees
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
Support for youths
- Participates in a government or community program or initiative that supports youth employment
- Offers on-the-job training tailored to youth
- Offers mentorship, coaching and/or networking opportunities for youth
- Provides awareness training to employees to create a welcoming work environment for youth
Support for Indigenous people
- Participates in a government or community program or initiative that supports Indigenous people
- Offers mentorship, coaching and/or networking opportunities for Indigenous workers
- Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
- Facilitates access to Elders who can offer support and guidance to Indigenous workers
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2024-05-26
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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