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guest service agent

Title posted on indeed.com - Guest Service Agent - Full Time

Posted on April 20, 2024 by Employer details Holiday Inn Express & Suites St. John's Airport

Job details

*Holiday Inn Express & Suites St. John?s Airport *is looking for a Customer Service Expert to join our Front Desk team. Our culture is rooted in our values, customer service excellence, leadership accountability, and the growth of our 100% locally owned & operated hotel. The Guest Services Agent is a key position within our company. This role will contribute to the overall success of the Hotel by providing superior customer service and an administrative support to the Front Office. *Responsibilities:* * Provides superior customer service and handles administrative duties that are routine and straightforward, such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage * Follows established procedures and policies when completing tasks * Prepares and sends courier packages and ensures accurate billing and records * Acts as an Ambassador for our hotel, including greeting guests and handling basic inquiries * Demonstrates a customer service attitude with internal/external contacts * Provides basic data entry and transaction handling service for the Front Office within a property * Inputs data accurately into the appropriate database * Produces statistics and reports on the data as per standard formats * Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up * Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit * Handles cash, cheques, credit and debit card transactions in accordance with Hotel Policies * Other duties as required *Skills/Knowledge/Experience:* * Minimum 1 year experience in similar position preferred * Advanced communication, interpersonal, and customer service skills * Technical aptitude * Able to work flexible hours * Beginner level in the use of MS Office Suite * Professional appearance and attitude * Bondable * Exemplifies IHG?s core values and enjoys working in a culture of accountability *Additional Information:* * All positions will receive required training to fulfill duties & responsibilities A variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more! *Important note:* * \* _Holiday Inn Express & Suites would like to thank all interested applicants\*_ * _\* Only those selected for an interview will be contacted \*_ Job Types: Full-time, Permanent Pay: $17.75-$18.75 per hour Benefits: * Dental care * Disability insurance * Extended health care * Life insurance * On-site parking * Paid time off * RRSP match * Vision care Schedule: * 8 hour shift * Day shift * Evening shift * Every Weekend * Holidays * Morning shift * Night shift * Weekends as needed Work Location: In person