customer service representative - call centre
Title posted on indeed.com -
Customer Service Representative
Posted on April 15, 2024
by
Employer details
Industrial and Commercial Bank of China (Canada)
Job details
Position Responsibilities:
* Provide quality customer service to new and existing clients
* Complete customer transactions in a courteous, accurate and timely manner
* Process counter transactions in a manner that meets customer expectations
* Identify sales opportunities and make referrals to the sales team for follow-up and closure so as to meet business goals set by the Branch
* Provide administrative support to Personal Banking Representatives and the Operations Officer
Qualifications:
* Be fluent in English and Mandarin or Cantonese
* Accuracy and attention to details
* Proven customer service, sales, cash handling experience or equivalent
* College Diploma or higher level of education achievement in relevant fields in Finance, Economics, Accounting, or Business Administration
* Demonstrated interpersonal, communication and analytic skills
* Proficiency with computers and software tools, the ability to quickly adopt our internal systems and software packages
* At least one year work experience.
Job Types: Part-time, Permanent
Benefits:
* Company pension
* Dental care
* Disability insurance
* Employee assistance program
* Extended health care
* Life insurance
* Tuition reimbursement
* Vision care
Flexible Language Requirement:
* French not required
Schedule:
* Day shift
* Weekends as needed
Supplemental pay types:
* Overtime pay
Application question(s):
* Are you able to deliver services in both English and Mandarin with work proficiency?
Education:
* Secondary School (preferred)
Experience:
* customer service or cashier: 1 year (preferred)
Work Location: In person
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LocationMarkham, ON
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SalaryNot available
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Terms of employment
Permanent employmentPart time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9237892873
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