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Title posted on CareerBeacon - Dispatcher - Full Time Nights - Downtown Toronto
Posted on April 04, 2024 by Employer details Paladin Security
Job details
Position: Security DispatcherSite: One QueenCity: One Queen Street East, TorontoStatus: Full-Time Hours: Continental Nights - 2100 - 0900Pay Rate: $19.50/hr To continuously monitor and operate all systems in the Security Operations Centre. Systems include but are not limited to, all communication systems, communication logs/audits, CCTV,access control, fire panels/computers, elevator computers, and security records. Maintain a positive relationship with Cushman & Wakefield and CPPIB representatives and their guests; assist the Supervisors in ensuring that all security guards adhere to procedures. Job Duties and Responsibilities: Ensure staff are following the assigned patrol schedule;Provide clear and concise communication to security staff;Record all information in a detailed and factual manner;Follow communication guidelines issued by the client, such as prompt notification of incidents; using correct notification groups, and providing information that is detailed and factual;Be familiar with all Cushman & Wakefield and CPPIB Standard Operating Procedures and Emergency Procedures;Have very strong communication and customer service skills;Write detailed, factual, and concise incident reports;Technical Requirements:Good working knowledge of MS Word, Excel, PowerPoint, Microsoft Outlook;Knowledge of security technology (i.e. CCTV, Access Control, Fire Alarm, Intrusion, and Incident Management and other security-related systems);Knowledge and understanding of applicable federal, provincial, and municipal legislation and regulations in the area of security.Interpersonal Requirements: Excellent written and verbal communication skills;Strong command of the English language.Strong analytical, problem-solving, and decision-making skills;Strong organizational, prioritization, and time management skills;Ability to work in a challenging, fast-paced, multi-tasked environment;Flexible and adaptable in dealing with a diversity of situations and people;Ability to work efficiently under stress; Team player.Functional Responsibilities & Operational Mgmt:Provide ongoing support to the Supervisors as required;Maintain positive and constructive relationships with Cushman & Wakefield and CPPIB staff and external clients by providing timely and accurate support as required;Assist the Supervisors to review security incident reportsEnsure staff are dispatched to calls for service and security related incidents and ensure the situation is monitored by CCTV;Record all relevant details in the Dispatch LogPersonnel & Staffing: Provide support to the Supervisors and assist security personnel with daily security duties as assigned or required;Assist security personnel with day-to-day staff duties and ensure all standard operating policies and procedures are being met as required;Ensure the proper number of staff respond to high-risk incidents such as irate/emotionally disturbed people, medical situations and emergencies;Conduct random spot checks on the radio and CCTV to ensure staff are in their designated posts/zones;Site Specific Duties:Inform the Supervisors of all issues that may have an impact on the security services or staff performance;Provide recommendations to the Supervisors;Save all security documents in the proper folders and ensure the folders are organized;Maintain and update email groups when necessary;Check all equipment in the SOC to ensure everything is powered on and functional;Report all system issues to the client;Ensure the SOC is kept clean and free of clutter;Learn and follow all procedures in the Standing Orders;Ensure emergency response procedures are being followed;Ensure all staff receive clear and detailed information while responding to incidents;Ensure all workstations are sanitized on a daily basis;Ensure all binders are organized and in the proper order;Ensure all handwritten logs are legible and contain all necessary information;Ensure the proper CCTV layouts are visible;Ensure all SOC equipment is- LocationToronto, ON
- Salary$19.50HOUR hourly
- Terms of employment Full time
- Start date Starts as soon as possible
- Source CareerBeacon #2015698
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