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technical support supervisor Verified
Posted on March 16, 2024 by Employer details Code Guru
Job details
Education: College/CEGEP. Work setting: Information technology. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. Computer and technology knowledge: Information Technology Infrastructure Library (ITIL). Database software. MS Office. MS Windows. Spreadsheet. TCP/IP. Visual Basic. Security and safety: Criminal record check. Work conditions and physical capabilities: Fast-paced environment. Tight deadlines. Attention to detail. Sitting. Personal suitability: Accurate. Client focus. Excellent oral communication. Excellent written communication. Initiative. Organized. Ability to multitask. Time management. Experience: 2 years to less than 3 years.- LocationMississauga, ON
- Salary$30.00HOUR hourly / 35 hours per week
- Terms of employment Permanent employmentFull time
- Day, Morning
- Start date Starts as soon as possible
- vacancies 1 vacancy
- Verified
- Source Job Bank #2840430
Overview
Languages
English
Education
- College/CEGEP
Experience
2 years to less than 3 years
Work setting
- Information technology
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
Experience and specialization
Computer and technology knowledge
- Information Technology Infrastructure Library (ITIL)
- Database software
- MS Office
- MS Windows
- Spreadsheet
- TCP/IP
- Visual Basic
Additional information
Security and safety
- Criminal record check
Work conditions and physical capabilities
- Fast-paced environment
- Tight deadlines
- Attention to detail
- Sitting
Personal suitability
- Accurate
- Client focus
- Excellent oral communication
- Excellent written communication
- Initiative
- Organized
- Ability to multitask
- Time management
Employment groups Help - Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
- Indigenous people
- Newcomers to Canada
- Visible minorities
- Youth
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2024-05-29
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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